• You have 14 days from receiving your order to notify us if you wish to return an item.
• After notifying us, you have a further 14 days to return the item.
• Items must be returned in their original condition, unworn, unwashed, and with all tags still attached.
• For hygiene reasons, we cannot accept returns of underwear, swimwear, or earrings unless faulty.
How to Return
1. Email us at Fashionboutiqueessex@gmail.com with your order number and reason for return.
2. We’ll provide return instructions.
3. Pack your item securely and post it back to us. We recommend using a tracked service.
Refunds
• Once we receive your item, we’ll inspect it and process your refund within 14 days.
• Refunds will be made to your original payment method.
• Delivery charges are refunded at the basic delivery rate only if item is faulty or recieved wrong item or size
Exchanges
• At this time, we do not offer direct exchanges. If you’d like a different size or item, please return your order for a refund and place a new order.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of receipt. We will arrange a free return or replacement.
Questions?
If you have any questions about our Returns Policy, please contact us at fashionboutiqueessex@gmail.com